Is Phone Pro the best business ingredient for your repair store?

If you’re someone looking for a golden bullet to run a successful repair business, you’re in for a surprise! From industry experts to young entrants and their aunt, everyone has an opinion and their own understanding of what business tactics could be the magic spell for your repair business. The point is, whom do you listen to?

Young repair business owners have to juggle so many different tasks that it becomes impossible to keep up with the real deal: the actual legwork required to grow their business. Apart from the job of repairing devices, as a business owner, you also have to streamline your business operations to generate more leads and add additional revenue streams. Think of automation in this position.

Your repair store may require much work, but having a repair shop point of sale software could simplify that work. In addition, it’ll help you manage your business as you’ve never witnessed before. This automated solution tracks and analyzes your inventory, tickets and invoices, and employee performance.

As your store’s footfall increases, so do your chances to generate more revenue. Your repair shop point of sale software can keep track of the frequency of sales of various products and can also evaluate your profit margins. This simple automation helps in seamlessly managing your customers. 

Centralizing your business communications allows for a unified response mechanism, and in this case, through a single platform. This attracts additional customers right into your store, which would otherwise have been lost if you did not track the inquiries and potential leads from emails, SMS, and phone calls.

There are multiple reasons why you need a unified communication platform, but rest assured, this is among the most crucial integrations your store needs. Without this, growing your business will get much more difficult. We’ll try to cover as many pointers that’ll help you make an informed decision to get yourself a Phone Pro system for repair business.

Handle Multiple Phone Lines

If you can have multiple phone lines in your repair shop, Phone Pro lets you converge all of them into a single line. This helps you manage and maintain all the logs and inquiries generated over the call in the same place. You can also set up the software to automatically create appointments over the phone via messages or calls. Another thing that Phone Pro helps is that it enables the shop owners to easily handle two or more calls at the same time. This increases your opportunities to lock in more clients and sales — more calls, more revenue!

Tickets & Invoices

Another benefit of using Phone Pro is that you can easily create tickets and email the invoices to your customers. Once a call comes in looking for repair solutions, you can capture the lead immediately!

It’s not only that! You can easily keep a well-maintained track record of customers by linking their calls with existing tickets. So, for instance, you can seek out the repairs needed over the phone, give a possible pricing quote and have them committed to getting a maintenance job from your shop.

Instant Notifications & Alerts

A Phone Pro system for repair business allows you to send and receive instant notifications of various tasks via the shop’s POS system. You can configure the software to send out instant updates to the customer regarding their repair task parked with your shop. These update notifications can be in the form of SMS and emails.

Another benefit of Phone Pro is that it shows all the communications with a customer, within your POS system, in a threaded form. Meaning messages to and from the customers are not only recorded in the system but systematically.

Additionally, you can use your POS system to receive voice messages from customers if you couldn’t attend a call and leave one in case the customer couldn’t pick up your call. Here, integration of SMS notifications with your POS system can help reduce additional load. 

However, one of the most critical factors in the repair industry is reputation. Create unparalleled ‘first impressions’ by setting up custom greeting messages to get off on the right foot with your clients. You can also set up questionnaires for an automatic inquiry registry. These can be in the form of a list of the services you’re offering and get customers to fill in half the information you’d have to dig out every time you create a ticket or invoice. 

Employee Management

You can also configure the software to send out alerts to your employees (in SMS and Emails). The application of this feature is to help them manage their time efficiently and contribute meaningfully to the ignored operations of the business. Moreover, these notifications can also be used to inform employees and technicians about their tasks.

Mobile & Softphone Application

You can easily configure your Phone Pro system for repair business. This two-way communication system can quickly greet customers and use an IVR system to capture their feedback. It boosts customer engagement and creates a positive outlook for your repair shop by receiving replies from your customers. You can send out the directions to your store as well. It helps you collect customer feedback without engaging any third-party tools and compromising your customer data. 

Activity Dashboard

Enhance the phone support operations via Phone Pro with a real-time activity dashboard. Using this, you can monitor the performance and the value it adds to your repair shop. Figure out the shortcomings, and keep improving your customer services by taking their feedback at the end of every call. In addition, you can listen to and download all the calls your system takes because they are recorded and saved to monitor employee performance.